University of Surrey - Guildford
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usersupport@surrey.ac.uk
Tel: 01483 68 9898

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Tel: 01483 68 9898
Tel: 07623 50 4715

University IT
Austin Pearce Building
University of Surrey
Guildford
Surrey
GU2 7XH

Further Contact Info...

Surrey 365 Email (Students)

Surrey365, the Universityís Student Email Service, provides Email and Calendaring. It has a 25GB Mailbox, effective spam filtering and a fast interface. It can be accessed via the Outlook Web App, on mobile devices and through an email client on a computer.

Help Sheets: Getting Started, iPhone, iPad and iTouch, Android, Blackberry, Windows Mobile, Outlook 2007/2010, IMAP

Getting Started

When logging on for the first time you can set up your account with the personal features that you require. Click for our Help Sheet. Click on any of the short tutorials to get you started with Surrey365:

Service Details

About Surrey365

All University of Surrey Students are registered to use Surrey365 and are obliged to check their Surrey365 Inbox regularly as it is the University's primary method of communication. Valid accounts for individuals will have the format username@surrey.ac.uk. By logging into Surrey365, Students agree to follow the Rules & Regulations.

Availability

Surrey365 is a 24/7 service which is available on-campus via the University's Network and off-campus over the Internet.

University IT recommends using the Outlook Web App for Surrey365. If there are any technical problems using this please contact IT User Support.

Surrey365 can also be accessed from any email client which can use IMAP or Exchange to connect to the service. If the email client is covered in a Help Sheet then IT User Support can offer further technical support if needed.

Mailbox Quotas

The maximum size of an email including attachments is limited to 25MB.

All students have a standard mailbox storage quota of 25GB. On approaching this size limit students will receive email notifications to free up space as follows:

Mailbox Size Status Action Required
24.50GB Warning Email Users should start to delete unwanted emails
24.75GB Prohibit Send Users cannot send email until they delete sufficient emails to below 24.50GB
25.00GB Prohibit Send / Receive Incoming mail is rejected and a non-delivery note (NDR) is returned to senders

Deleted Item Recovery

A user-initiated restore utility is available for students to retrieve deleted messages or mail folders from the Deleted Items folder for up to 30 days. Providing the Deleted Items file has not been emptied, Emails are recoverable for a further 14 days by contacting IT User Support. After this time Deleted Items are permanently deleted.

Security Information

University IT will never ask for University Password details under any circumstances.

A valid University Username and Password are required to access the Surrey365. Smartphones may additionally require a pin number when connecting to the service.

Junk Mail

University IT scans and removes all email categorised as spam before it reaches any @surrey.ac.uk address. Our spam filters are constantly updated, however, it is almost impossible to detect 100% of spam. If you receive any email that you are concerned about, you should forward it to IT User Support.

Virus Protection

The University checks all incoming email for viruses. Mail sent internally within the Service is subject to virus checking on University Exchange Servers.

Rules & Regulations

By logging in and using Surrey365, Students must agree to abide by the following:

Students are obliged to check their Surrey365 Inbox regularly because it is the primary method of communication from the University.

Help Sheets

FAQs

Getting Started & Using Surrey365

Advanced features of Surrey365

About the Surrey365 Service

Known Issues

About the Surrey365 Project

Page URL: http://portal.surrey.ac.uk/itservices/InformationForStudents(New)/facilitiesservices/email