Surrey365 Email (Students)

Surrey365, the University’s Student Email Service, provides Email and Calendaring. It has a 25GB Mailbox, effective spam filtering and a fast interface. It can be accessed via the Outlook Web App, on mobile devices and through an email client on a computer.

Help Sheets: Getting Started, iPhone, iPad and iTouch, Android, Blackberry, Windows Mobile, Outlook 2007/2010, IMAP

Getting Started

When logging on for the first time you can set up your account with the personal features that you require. Click for our Getting Started Help Sheet. The following video tutorials also explain more about how to use the various features of Surrey365:

Service Details

About Surrey365

All University of Surrey Students are registered to use Surrey365 and are obliged to check their Surrey365 Inbox regularly as it is the University's primary method of communication. Valid accounts for individuals will have the format username@surrey.ac.uk. By logging into Surrey365, Students agree to follow the Rules & Regulations.

Availability

Surrey365 is a 24/7 service which is available on-campus via the University's Network and off-campus over the Internet.

University IT recommends using the Outlook Web App for Surrey365. If there are any technical problems using this please contact IT User Support.

Surrey365 can also be accessed from any email client which can use IMAP or Exchange to connect to the service. If the email client is covered in a Help Sheet then IT User Support can offer further technical support if needed.

Mailbox Quotas

The maximum size of an email including attachments is limited to 25MB.

All students have a standard mailbox storage quota of 25GB. On approaching this size limit students will receive email notifications to free up space as follows:

Deleted Item Recovery

A user-initiated restore utility is available for students to retrieve deleted messages or mail folders from the Deleted Items folder for up to 30 days. Providing the Deleted Items file has not been emptied, Emails are recoverable for a further 14 days by contacting IT User Support. After this time Deleted Items are permanently deleted.

Security Information

University IT will never ask for University Password details under any circumstances.

A valid University Username and Password are required to access the Surrey365. Smartphones may additionally require a pin number when connecting to the service.

Junk Mail

University IT scans and removes all email categorised as spam before it reaches any @surrey.ac.uk address. Our spam filters are constantly updated, however, it is almost impossible to detect 100% of spam. If you receive any email that you are concerned about, you should forward it to IT User Support.

Virus Protection

The University checks all incoming email for viruses. Mail sent internally within the Service is subject to virus checking on University Exchange Servers.

Rules & Regulations

By logging in and using Surrey365, Students must agree to abide by the following:

• Information Security Policy
• Acceptable Use Policy for Telephone, Email and Internet Use
• Acceptable Use Policy for the Use of Computing Facilities

Students are obliged to check their Surrey365 Inbox regularly because it is the primary method of communication from the University.

Help Sheets

• 1 - Getting Started (PDF | Web viewer)
• 2 - iPhone, iPad and iTouch (PDF | Web viewer)
• 3 - Android (PDF | Web viewer)
• 4 - Blackberry (PDF | Web viewer)
• 5 - Windows Mobile (PDF | Web viewer)
• 6 - Outlook 2007 / 2010 (PDF | Web viewer)
• 7 - IMAP (PDF | Web viewer)

FAQs

Getting Started & Using Surrey365

• How can I set up my smartphone to send & receive emails?
• How can I access the University Global Address List?
• I’m unable to compose emails or open some folders, is something wrong with my account?
• I’ve been told some email sent to me has been bounced back to sender?

Advanced features of Surrey365

• How can I write emails in languages other than English?
• How can I change the language on the Surrey365 interface?
• How do I turn off conversations and/or the reading pane?
• How can I apply rules to automatically forward emails?
• How can I set up Automatic Replies?
• Can I add other email accounts to Surrey365?
• What is the quickest way to free up space on my mailbox?

About the Surrey365 Service

• Which web browsers does Surrey365 support?
• Is it possible to use Surrey365 with Mozilla Thunderbird?
• Is there an easy way to email everyone?
• Delivery of a message I have sent has been delayed. What should I do?
• Delivery of a message I have sent has failed. What should I do?
• Is there a limit on the size of a mail message?
• Is there a limit / maximum size for my mailbox?
• What is the difference between mailboxes and folders?
• Where are the servers physically located?
• What does a 'hosted service' mean?
• Will Microsoft be able to access my email?
• What devices can I use to access my email?
• Will incoming email be checked for viruses and spam?
• Will I be able to access my email account after I graduate?
• Can I recover emails that I have deleted?
• Is there a limit to the number of email recipients?
• Is the staff email service also changing?
• What other Office 365 applications and services may be may be made available to me at a later date?
• Can the Surrey365 general look & feel be changed?

Known Issues

• I’m having issues using Chrome with Surrey365, is Chrome a Surrey365 supported browser?
• When I log in, I get forwarded to a Windows or Outlook Live login page, why is this happening?

Page URL: http://portal.surrey.ac.uk/itservices/InformationForStudents(New)/facilitiesservices/email